Terms &
Conditions.

Mayank Digital Labs ('we', 'us', 'the Agency') provides digital marketing, search engine optimisation (SEO), Google Ads management, Meta Ads management, social media marketing, website design and development, and AI automation services.

All work is scoped in a written proposal or Statement of Work (SOW) agreed before the engagement begins. Any work outside the agreed scope is subject to a separate change-order and additional fees.

Monthly retainer services (SEO, Ads management, social media) are billed in advance at the start of each calendar month. Project-based work (websites, automation builds) requires a 50% advance before work begins, with the balance due on delivery.

Invoices are due within 7 days of the invoice date. Overdue accounts accrue interest at 1.5% per month. We reserve the right to pause or terminate services on accounts overdue by more than 15 days.

All prices are quoted in Indian Rupees (INR) unless explicitly stated otherwise. GST at the applicable rate is charged in addition to quoted fees.

Each project phase includes the number of revision rounds stated in the SOW (typically 2 rounds for design and 1 round for development). Additional revisions beyond this are billed at Rs 1,500 per hour.

A revision is defined as a change to previously approved deliverables. New requirements introduced after a phase is approved constitute a change order, not a revision.

Estimated timelines are provided in good faith and depend on timely client input. Delays caused by late content delivery, approvals, or access credentials automatically extend the project timeline without penalty to the Agency.

Clients are responsible for providing: brand assets (logos, images, copy), necessary login credentials (hosting, Google Ads, Google Search Console, Meta Business Manager), timely feedback within 5 business days of each deliverable, and a designated point of contact.

Upon receipt of full payment, ownership of all custom deliverables (website code, ad creatives, written content) transfers to the client. Until full payment is received, the Agency retains all intellectual property rights.

The Agency retains the right to display completed work in its portfolio unless the client requests confidentiality in writing before project commencement. Third-party assets (stock images, fonts, plugins) remain subject to their respective licences.

SEO and paid advertising involve third-party platforms (Google, Meta) whose algorithms change without notice. We do not guarantee specific rankings, traffic volumes, lead volumes, or revenue outcomes.

We commit to delivering the agreed services with professional care and industry best practices. Performance benchmarks included in proposals are projections based on historical data, not contractual guarantees.

Both parties agree to keep confidential any proprietary business information shared during the engagement. This obligation survives termination of the agreement for a period of 2 years.

The Agency will not share client data, campaign performance data, or business strategies with third parties, except as required by law or to subcontractors bound by equivalent confidentiality obligations.

Either party may terminate a monthly retainer with 30 days' written notice. Project-based contracts may be terminated by the client at any time; fees for work completed to date are non-refundable.

The Agency may terminate immediately for non-payment, breach of these terms, or conduct that is abusive, illegal, or harmful to our staff.

The Agency's total liability for any claim arising from services rendered is limited to the fees paid by the client in the three months preceding the claim.

We are not liable for indirect, consequential, or incidental damages including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

If any provision of these terms is found unenforceable, the remaining provisions continue in full force.

We may update these terms periodically. The 'Last Updated' date at the top of this page reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised terms.

For questions about these terms, email us at hello@mayankdigitallabs.in or use the contact form at mayankdigitallabs.in/contact.